WHERE DO YOU DELIVER TO?
You will find all the countries we deliver to in the top right corner of our website. Please select your country before you proceed to order. Is your country not listed? Our apologies for the inconvenience! We do our best to extend our delivery options in the future.
HOW LONG DOES DELIVERY TAKE?
Delivery will take 2-7 working days for orders within Europe, depending on your country. For orders from Australia, Russia, Canada and the US this can take up to 7 working days. Orders within The Netherlands and Belgium will be delivered the next working day, when ordered before 11pm. Please note: if you have not received your order within 7 (Europe) or 14 (Global) working days, please contact our customer service. We will be able to look into the whereabouts of your order.
WHAT ARE THE DELIVERY COSTS?
For shipping and handling your order, we are charging delivery costs. These costs will vary from €6,95 to €20,00, depending on the country you are ordering from. For a full list of the shipping costs per country, see below. For orders over €150, $150 or £150, delivery is free!
CAN I TRACE MY ORDER?
After your order has been processed, you will receive a shipping confirmation via email within 24 hours. This email will provide you with a link to trace your order. Please note: if you have not received your order within 7 (Europe) or 14 (Global) working days, please contact our customer service. We will be able to look into the whereabouts of your order.
DO I NEED TO SIGN FOR DELIVERY?To ensure the safe delivery of your parcel, in most cases the parcel needs your signature to be delivered. This will depend on your local carrier.
CAN I OPT FOR A DIFFERENT SHIPPING ADDRESS?
It is possible to have your parcel delivered to a different address than your billing address. Please be sure that you are known at this address, to ensure your parcel will be delivered successfully. Please note: if you choose to have your parcel delivered to you at work, always make sure you put the name of the company in the address field, as well as your own name.
DO YOU DELIVER TO A PO BOX?
Unfortunately it is not possible to have your package delivered at a PO box or Packstation. Your order can only be shipped to an address.
WHAT IF I AM NOT THERE TO ACCEPT MY DELIVERY?
If you are not home, the delivery company may leave the parcel with a neighbour, or try it again at another time. It is also possible that the parcel will be available at a pickup location. This will depend on your local carrier, and they will leave you a note with further details. If the parcel cannot be delivered, it will be returned to our warehouse. In that case, it will be processed as a return and refunded.